Federal Audit Proves TSA Is Misleading Public, Covering Up Passenger ComplaintsSubmitted by emalvini on Thu, 11/22/2012 - 13:50
Federal Audit Proves TSA Is Misleading Public, Covering Up Passenger Complaints
GAO report says many complaints to TSA going undocumented; Agents implementing complaints process at their own discretion; Could be covering each other’s backs
Nov 22, 2012
A Federal report released last week concludes that the TSA does not have an adequate system to measure passenger complaints, has failed to factor in many complaints in its evaluations, does not consistently inform travelers of how they can file complaints, and could be ignoring complaints altogether because the agents investigating the cases are in the same chain of command as those being investigated.