Ticked Off My Phone Company TodaySubmitted by JUSTCOMEHOME on Fri, 02/01/2013 - 15:06
Ring, Ring, Ring....
Them: You've reached At&T, this is Jane, How may I help you?
Me: Hi Jane, just to let you know for customer services purposes, this call may be recorded.
Me: Jane, maybe you can help me, I am trying to get copies of all the information associated to me personally whether gathered legally, illegally, with my consent or without my consent.
Them: Most of the information we have on you is not personally identifiable to you
Me; Good, that means it won't take long or cost much in postage. So, you're saying the data your company has on me is not identifiable, correct?
Them: That's correct
Me: Is any information about me shared with any entitiies ?
Me: I will review the policy again, but I also want copies of all data asociated to me from your ad agencies, government agencies or any other agencies that you have given that info to. I need both what your company gave them and what they have personally expanded on.
Them: You will have to contact other agencies personally, we do not have access to their records
Me: Isn't it your responsibility to guard my data?
Them: Yes, and we do
Me: Well, if they have info on me because of your company giving it to them, shouldn't your obligation to guard my data continue?
Them: They have different policies
Me: So, if I loan my phone to a friend and he runs up my phone bill, can I just say "It's not my fault, he has a different policy?"
Them: Sir, we do our utmost to protect your privacy
Me; But, I didn't sign a privacy agreement with anyone else but your company. It's sounds like you've created a backdoor escape hatch which allows my privacy to be violated.
Them: Sir, we take privacy matters very seriously and if you feel your privacy has been violated and want to make a complaint I can give you the number to contact the appropriate agents
Me: So, you're saying that, I can't have copies of all the data on me without me having to file a complaint?
Them: Can you give me your name and number, and I will have someone contact you shortly
Me: ^^xxxx %%%% ***$$$ @@@@
Them: Thank you, we will contact you shortly
Me: Thanks Jane, hope to hear from someone soon.
Haven't anything back yet