West Dallas manager in shootout says police did not respond quickly to 911 callSubmitted by DeMolay on Tue, 05/07/2013 - 01:53
A West Dallas store manager got in a shootout with robbers Sunday night and then did what most people would expect.
He called 911.
“I said, ‘Hey, we got robbed, I need police as soon as possible,’” Joe Cho said Monday about his 11 p.m. call.
When no officers showed up after 20 minutes, Cho locked up the store in the 4800 block of Bernal Drive near Singleton Boulevard and went home. Officers arrived about an hour after he left, according to public records, and they called Cho after 1 a.m. and asked him to come back to the store, he said.
The apparent delayed response to a Dallas 911 call is the latest case to draw scrutiny of a long-troubled call center that city officials earlier this year declared drastically improved.