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United Breaks Guitars


Full Story: http://www.davecarrollmusic.com/story... - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll . Video Produced by Curve Productions of Halifax, http://www.curveproductionsinc.com.

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The Power of One: You too can break guitars.

United ™ Breaks Guitars >Link includes United Breaks Guitars as #15 of 15 abysmal customer service fiascoes.

Response to this 2009 opining song [severely edited]

YouTube video posted on July 6, 2009. Massive 150,000 views within one day, prompting United to contact Carroll saying it hoped to right the wrong... 13.3 million by September 2013.

Rob Bradford, United Director of CuCstomer Solutions... telephoned to say, "excellent". Asked if the airline could use the song video internally for training...

Bob Taylor, owner of Taylor Guitars, immediately offered Carroll two guitars and other props for his second video. The song hit number one on the iTunes Music Store the week following its release. Belated $3,000 donation by United to a Jazz group as a "gesture of goodwill", failed to undo the damage done...

Carroll has been in great demand as a speaker on customer service. On one speaker engagements, United Airlines lost his luggage.

In December 2009, Time ™ magazine named "United Breaks Guitars" No. 7 on its list of the Top 10 Viral Videos of 2009.

In January 2012, Carroll and "United Breaks Guitars" were featured in the CBC/CNBC documentary Customer (Dis)Service.

In May 2012, Carroll published a book, United Breaks Guitars: The Power of One Voice in the Age of Social Media.

Customer Service @ Federal Reserve (w/o reserve) Request for bid: a new monetary system, by Mark Twain, 2013.

Disclaimer: Mark Twain (1835-1910-To be continued) is unlicensed. His river pilot's license went delinquent in 1862. Caution advised. Daily Paul

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