30 votes

You want to improve the world? Treat everyone as a customer.

People can be quite rude to each other. A good example of this is road rage. If someone cuts you off, you will flip this complete stranger off and say a few choice words. You may honk and try to cut him off right back. There is malice in your heart. It is no accident that this happens in a place where the free market is not allowed to operate. The government owns the roads and controls their use. Thus, there is a tragedy of the commons. Everyone tries to get maximum use of this "commonly owned" resource before anyone else, and there is a general shortage that results in traffic jams. This makes people see others as enemies.

People tend to be more polite during business transactions. "Thank you," says the customer as he hands over the money. "Thank you," says the business owner, as he hands over the product. They both thank each other, because each person is better off as a result of the trade. This is especially important for the businessman. He wants the customer to come back and tell his friends. He wants to make the customer happy. What is the most important emotion in a marketplace? Empathy. The seller has to feel out the buyers. What would make them happy? Can you imagine a business owner being rude to a customer? Yes, it does happen. But is it smart? Does a guy like that end up growing and opening more locations? Not likely. Customer service can be more important that the product. Furthermore, the good businessman does not care about your color, age, race, sex, religion, or membership in any other group. He just wants to trade. All are welcome.

When you debate with others about the ideas of liberty, how do you see them? Do you see them as enemies, battling for the limited resources of your ego? What is your goal? To prove that you are right, so that you can feel better, more sure, superior? Or do you want to change minds? If you want to spread the ideas of liberty, see others as potential customers of those ideas. Would you be rude to a customer? Call them stupid? Or would you try to feel them out? To see what would make them happy? Think, how can my product, the ideas of liberty, satisfy this person's needs? What do they care about? How would a free society help bring that about? How can I expand into new markets? Not only will this lead to people being more open to the ideas of liberty, but you will lead by example, by treating others with kindness and respect.

You want to improve the world? Treat everyone as a customer.




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What if ...

I am a banker or in used cars?

donvino

hmmm

I prefer the Soup Nazi's approach:

If you can't get your S&^% together, then GTFO!

=)

Our family's journey from the Rocket City to the Redoubt: www.suburbiatosimplicity.com

I actually thought about the Soup Nazi when I wrote this

I suppose if your product is so exceptional that people are willing to put up with abuse, you can afford to be an asshole. But only for a limited time :) What happened in the episode? Elaine stole his recipes and he was screwed!

“With laws shall our land be built up, but with lawlessness laid waste.”
-Njal Thorgeirsson

but he still had his charm

but he still had his charm and good looks.

What's up with the name change?

You are now one of the princes of Hell?

“With laws shall our land be built up, but with lawlessness laid waste.”
-Njal Thorgeirsson

lol long story. i was

lol long story. i was temporarily possessed by one of satan's minions, my friend matt. he saw that i had temporarily vacated the name Bill3 for the purposes of a joke, and he did a little trolling of his own. a good time was had by all.

It would be a great thing but there are a few things wrong

The thing that most have heard and believe is "the customer is always right" and with that comes the issue of IF you do not please the customer 100% they will flip out, scream, bitch and moan like little children when they don't get what they want WHEN they want it.

Customers to me are more like children who will break down into a tantrum IF you mess up just a little bit.

Go to a restaurant and they lag on getting your food out, they flip out, ask for a discount OR even a free meal due to the "lag". Then as an employee you have to tuck your tail in between your legs and go above and beyond to make sure this CHILD gets their way or they will continue to cause a scene.

If you go to a store especially during a sale they can't even be looked at as customers or children but closer to wild animals who will kick and claw their way to get what they want and when they want it which is usually NOW!

http://shelfsufficient.com - My site on getting my little family prepped for whatever might come our way.

http://growing-elite-marijuana.com - My site on growing marijuana

delete

delete

Bump for Ed Ucation!

Great post!

I think there is a great amount of arrogance in this movement, among some. Calling people "sheeple" is the perfect example of some peoples' contempt for those they are trying to "convert."

Thank you. Sir.

allegory - ˈalɪg(ə)ri/ - noun - 1. a story, poem, or picture which can be interpreted to reveal a hidden meaning, typically a moral or political one.

I read this post yesterday and mentioned it

To my business partner.

He completely agreed. In fact we practice it ourselves as far as possible...

The other benefit is you yourself are far more patient and usually in a better state of mind than you would be otherwise...

I guess perhaps that is why ego was pinpointed as the source of all of man's ills...

I worked In Retail

I worked in Retail and my manager always told me to kill them with kindness ( the customer ). I tried my best but some times their were times I couldn't hold back.

Some times it is hard to sit their and let some one abuse you.

Excellent post.

Capitalism, true capitalism, is in man's very nature. To me, the parallels here are more than obvious. My study of Austrian economics and libertarian theory since becoming a libertarian has convinced me of this, as well as many other things. My wording is inadequate, but, at any rate, you hit the nail on the head.

Not sure what businesses

Not sure what businesses you've been in, but I've been in a number of the largest fields and my experience is that the average employee regards his customer with poorly disguised disdain.

Anywhere where there exists a knowledge mismatch between customer and provider (most fields), there emerges whatever level of exploitation the market will permit. Some fields that is higher than others.

Even if not always practical, the goal is to extract the most possible from the customer for the least possible work and quality. The impetus for cartelizing is always prominent, political benefits and protections are sought.

In nearly every field the provider has an internal culture of mockery and derision for the customer, usually on the patently stupid basis that the customer doesn't know much as the provider about the provider's own field.

Everywhere from the financial industry to the automotive repair industry -- not to mention the professional marketing of every product and service great and small -- the customer is held in low regard for their incredulity and ease of manipulation. And often enough they deserve the low regard.

Pointing to the abject state of basic human decency and common courtesy in those few areas where people aren't on the clock and under the supervision of employers and therefore not forced to put on a thinly veiled expression of patronizing tolerance of the despised customer, is merely to recognize the complete collapse of actual human decency inside and outside of private business.

You are just describing the collapse of morality and the social supports from society. You're watching descent into moral anarchy. You're so personally blinded by it and its encroachment that to you the thin, sickly outer film of phoniness that overlays corporate scum bags and their external marketing is some defining standard for how we ought to treat one another.

I suppose when you have no other grounding or substitute for civilized norms in your quiver, then the rotting, putrid monstrosity of falseness, gilded over wet cardboard fronting of the business world becomes your sanctuary.

The even starker contrast of degeneration into moral anarchy on display on the roads makes you think the former state of things is acceptable or even an ideal. Garbage in, garbage out...

If people restrain their moral decrepitude from 9-5 that is due only to their even deeper moral debasement in the form of the cowardice before their paycheck to paycheck dependence and professional reprimands.

In your world, if people ever stopped needing the next paycheck, all hell would break loose and that would be perfectly natural.

Man the world becomes pretty warped when you are forced to scrape up some substitute for morality from the bottom of the barrel after you've convinced yourself that all the mainstays of human culture and identity in history are without value.

Bow down and gorge yourself on the teet of the obese golden cow!

Wow

I really get what your saying, I work in a car dealership and have worked at many shops....what your saying is absolutely true and obvious that it is that way in almost every other field. Although everyone is not like that, there are definitely people that still have morality, but use their are drones of shitty self-concerning sheeple.

Definitely feels like a collapse of morality on a large scale, that's why I hate working for other people and want to work for myself. Starting some on the side but not doing good enough to transition fully yet.

Anyways, I feel like working for yourself will change your whole 'suck it up, you need to 'behave' to get your paycheck or you starve and have no where to live'. Maybe a huge part of the liberty movement could be some type of website that people can go on to offer and trade goods and 'collectivize' voluntarily certain projects, it'd be kinda like an opensource trading market place (maybe have different currencies too?), people can work on it to make it's design better and could potentially escape themselves from the cycle. Then they would be back to more grateful for each other and loving towards each other, looking out for your neighbors or even strangers.

I know people deny what you said about people's disdain, maybe their not around it or aware of it, or maybe that's not them, but I see it everywhere.....though I think it's mostly a product of protected industries and a warped marketplace allowing them to abuse their 'customers'.

Just don't treat them like...

Just don't treat them like....
Bank of America
AT&T
DirecTV
Comcast
Verizon
and many more treat their customers.

YOU WANT TO IMPROVE THE WORLD? BOYCOTT THESE COMPANIES.

Be Your Own Media!!!

I reject the entire premise

I reject the entire premise of "customer."


How Permaculture Can Save Humanity and the Earth, but Not Civilization

Love is not the answer, it's respect.

Respect costs nothing, but more violence has been caused by disrespect than any other cause. That is why I come down HARD on people who disrespect me. I would rather be respected than feared, but I will take fear over disrespect, anytime.

What's your favorite way to scare people into respecting you?

Just curious.

“With laws shall our land be built up, but with lawlessness laid waste.”
-Njal Thorgeirsson

ecorob's picture

Tell them you will expose...

their hidden truths!

It scares the hell out of them and shuts them up every time.

its 'cos I owe ya, my young friend...
Rockin' the FREE world in Tennessee since 1957!
9/11 Truth.

TONY!


http://youtu.be/rRB-504Wn3M

It is what it is and it ain't what it ain't. Also there's pandas.

"Anyone who thinks you can't create something out of nothing never dated a drama queen."

-me

hey, I wanted more

Where is the rest of the speech?

“With laws shall our land be built up, but with lawlessness laid waste.”
-Njal Thorgeirsson

Seek no further than your nearest Daily Paul...

for the answer:
http://www.dailypaul.com/279468/the-platinum-rule-do-unto-ot...

It is what it is and it ain't what it ain't. Also there's pandas.

"Anyone who thinks you can't create something out of nothing never dated a drama queen."

-me

I feel the same way towards folks like you...

Who trade in the public commons,who have nothing to offer and provide their wisdom to others with no expectation of recompense. It is good greatness at that!

It is what it is and it ain't what it ain't. Also there's pandas.

"Anyone who thinks you can't create something out of nothing never dated a drama queen."

-me

:)

:)

Well said!!

On a another note, I think I have gotten a compliment on my Ron Paul magnetic sticker from complete strangers for the past five weeks. Onward for Liberty!

kind people rock

bump

.

Don't forget

The customer is not always right.

On some great and glorious day, the plain folks of the land will reach their heart's desire at last and the White House will be occupied by a downright fool and complete narcissistic moron.

The customer may not always be right,

but the smart businessman makes him think that he is.

“With laws shall our land be built up, but with lawlessness laid waste.”
-Njal Thorgeirsson

Excellent Post Sir

My father would say, "it doesn't cost any more to be nice", he stressed manors, and the importance of being polite. Too many people these days see politeness as a weakness or a fault. At the risk of being down voted and I have to preface this with the fact that Obama, Jesse Jackson and Bill Cosby have all addressed this situation. The black community treats each other with the utmost of disrespect, its been referred to as, "who can get over" (Obamma quote). There was a post on here of the game "knock out" where kids look for someone to sucker punch. Charles Paine, the CNBC financial reporter once said when he was in school, he had to deliberately fail his classes because if the others knew he was achieving good grades or acting polite they would persecute him. Treating others as a customer would go a long way to solve many of the problems we have in this country.

Your comments of treating everyone like a customer is spot on and thank you for a well written and thoughtful post.