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Waffle House denies NC waitress a $1,000 tip from 'angel'

RALEIGH - Shaina Brown works the late shift at Waffle House, serving cups of second-wind coffee to wobbly diners with butane breath.

After seven years, she’s learned to coax a good tip with a smile and quick refill. Even the barroom crowd will throw her $5 extra.

But nothing short of greasy spoon magic can explain what happened at 3 a.m. on Mother’s Day, when a patron eating a Texas bacon patty melt called Brown over and said, “I’m going to bless you tonight.”

He paid his bill with a credit card and wrote $1,500 on the tip line, asking Brown to share $500 with a haggard-looking woman at a table nearby.

http://www.charlotteobserver.com/2014/06/08/4963232/shaffer-...

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bigmikedude's picture

wow.. I never really knew

anyone actually ate at Waffle Houses. Lol

I only ever thought of them as occasional convenient late hour bathroom stops for truck drivers.

Any time I ever drive by one, if there is anyone eating, they all must walk there.

My Dad Loves Them

.

___________________________________________________________________________
"Bipartisan: both parties acting in concert to put both of their hands in your pocket."-Rothbard

The $25 credit card fee was

The $25 credit card fee was probably more than the price of the meal, not to mention the profit margin, and with this arrangement the restaurant is on the hook. Meaning, because of the tip the restaurant has to basically pay to feed that guy and the next two guys that come in.

Plus They Carry The Chargeback Liability

If the cardholder disputes the charge it's the merchant, not the waitress, on the hook.

___________________________________________________________________________
"Bipartisan: both parties acting in concert to put both of their hands in your pocket."-Rothbard

But wait!

Before you get that money you will now have to give the Federal Government 28%.

So now who's the real one denying you your tip?

For Freedom!
The World is my country, all mankind is my brethren, to do good is my religion.

Technically, they did not

Technically, they did not deny her the tip. They did not want to be the middleman for a tip of that size being processed through their credit card merchant account. Apparently their long time policy is for tips like this to be done via cash or check from the customer.

I read elsewhere in comments that it was on the news about the customer regiving the tip via check, so it all worked out.

...

Im boycotting

i will eat at IHOP for breakfast instead.

~~ Thank you Josh for helping

~~ Thank you Josh for helping Shaina!
~ "Charge backs" are the fear of every merchant. They will cause their rates to jump nationwide. So Waffle House did the right thing from a business perspective.
~ But they should (and have now I hope) train their employees to inform patrons about the policy.
~ I would have preferred that if I were the customer.
~ I have done mega tips and always do it in cash. And I always tell them it's for them. I make the regular 15-20% tip too.
~ I used to sell credit card processing so I can tell you that restaurants have THE lowest charge back rate of ALL card processing. That's because disputes are usually resolved before the customer leaves. Processors LOVE restaurant business.
~ Jewelery stores and travel agencies are some of the worst.
~ My son also manages several restaurants in New York's East Village.