Comment: It will take both

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In reply to comment: and my simple point is (see in situ)

It will take both

Trust me if one of my employees was causing my customers to make a statement such as "I will never come here again",It would be addressed immediately and soundly.More than a couple of times and this employee would be looking for work.The last thing I need is for one of my own creating a better business for my competitor.I know for a fact this will work,I have been doing it all my life.I cannot think of a reason why to not support this unless it will affect you directly in some way.

If I disappear from a discussion please forgive me. My 24-7 business requires me to split mid-sentence to serve them. I am not ducking out, I will be back later to catch up.