And I can tell you the way it works is you can always back off from a strong posture.
But if you let people like this kid walk on you good luck trying to regain any position of authority.
Yes they went overboard.
But this case is not the best one to pick on because the kid provoked the whole thing.
Any normal kid who tried to go gamble in a casino and got caught and thrown out would have been thankful to just be able to leave without arrest.
This genius decided to "ask for it" and "he got it".
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